CRM

Data is at the heart of every system we build and your customer data is the heart of your business. From the initial data capture procedure – whether from an online purchase or telephone or web enquiry – that data can provide valuable information on how your customers interact with your business.

Cergis can help you work out the best way to use that data to streamline how you interact with your customers to create the best possible relationship for both you and them.

Cergis have produced many bespoke CRM systems of all sizes and have a proven track record and a deep understanding of how to get the best result from your data. Whether it be a simple customer database with search, purchase history and notes or a fully integrated call centre interface with multiple levels of security, call groups, action lists, dispute management, integrated marketing tools and hundreds of operators – we have demonstrated exemplary skill in developing reliable, fast and easy to use systems that stand the test of time.

The power of the data in your database is often not realised to its full potential – our systems can expose that power and help you use it to drive your business.